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myQueue

  • Manages customer queues in real-time
  • Real-time access to performance metrics like customer wait time, average service time and employee efficiency
  • Prioritize services for VIP customers
  • Option to connect with CRM for Personalised services
  • Direct connectivity with myPOS – myCheckout module
  • myQueueManager will release tokens via myCheckout module and queue all the tokens released so that all users are aware about the number of customers waiting for the services. Users can recall the tokens from the pending list and the system will “call out” and “display calling numbers” via the organizations public announcement (PA) system.

    Calling token numbers will be displayed in the LCD displays and the customers will be addressed via the PA. System will keep track on the token issue time, time token called for service, invoiced time so that it can evaluate the efficiency of the service staff and monitor performance.

    Reports

  • Average service time and average waiting time analysis
  • Employee wise service performance reports
  • Customer walk-in, waiting time analysis reports
  • Daily, monthly footfall location wise
  • User activity reports
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